bij 999's Privacy Policy

1. Introduction and Scope

bij 999 treats user privacy as a top priority. This privacy policy applies to the bij 999 website, mobile application and all related services. It explains what information we collect, why we collect it, how we use it and what your rights are.

By creating an account or using our services on bij 999, you are considered to have accepted the terms of this policy. Our Terms and Conditions also apply to you alongside this policy, providing detailed guidance on your account use and betting activities.

This privacy policy may be updated at any time. If significant changes are made, we will notify you via your registered email or through the platform. Continuing to use our services after an update means you have accepted the revised policy.

2. What Information We Collect

2.1 Information Provided at Registration

When you open an account on bij 999, you are required to provide certain information. This includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Documents required for identity verification (National ID or others)
• Mobile banking details for financial transactions (bKash, Nagad, Rocket, Upay, etc.)

2.2 Automatically Collected Information

When you use the bij 999 website or app, some information is collected automatically. This includes:

• IP address and device identifier
• Browser type and operating system information
• Activity logs on the platform — which pages you visited and how long you stayed
• Information obtained from cookies and similar tracking technologies
• Transaction history — records of deposits, withdrawals and bets

2.3 Information Received from Third Parties

We may also receive information from approved third parties when needed for identity verification or fraud prevention. Such data collection is always carried out in compliance with applicable laws.

3. Purpose of Data Use

bij 999 uses collected information only for specific and lawful purposes. Your data will never be used for unnecessary or unauthorised purposes. The purposes for which we use your information are detailed below:

• Account management: To handle login, security verification and account-related activities.
• Financial transaction processing: To complete deposits and withdrawals smoothly and securely.
• Identity and age verification: To confirm that all users are 21 years of age or older.
• Customer support: To respond to your questions or complaints.
• Fraud and scam prevention: To detect and stop unusual activity.
• Service improvement: For analytical work to improve the platform experience.
• Promotional communications: To inform you about bonuses and offers, with your consent.

4. Data Sharing and Third Parties

bij 999 may share your information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted organisations engaged for payment processing, identity verification, technology services or fraud detection. These partners are contractually bound to keep your information confidential.

4.2 Legal Obligations

bij 999 may disclose information to comply with court orders, lawful requests from government authorities or requirements under applicable law. Only the minimum information legally required will be provided in such cases.

4.3 Business Transfers

If bij 999's operations or assets are transferred to another entity, user information may also be transferred. Should this occur, we will notify you in advance and your rights will be preserved.

5. Data Storage and Security

bij 999 uses industry-standard technology to keep your information secure. Through SSL encryption, firewalls and regular security audits, we ensure that no unauthorised party can access your data.

5.1 Retention Period

All information is retained for as long as your account is active. Even after an account is closed, financial transaction records and identity documents are retained for the period required by applicable law.

5.2 Security Measures

• 256-bit SSL/TLS encryption for data transfers
• Passwords stored via one-way hashing — raw passwords are never recorded
• OTP verification for sensitive actions
• Regular cybersecurity audits
• Controlled data access limited to trained staff

6. Cookies and Tracking Technologies

Cookies are used on the bij 999 website and app. Cookies are small data files stored on your device that help improve the quality of the service.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Remember your preferences such as language or theme.
• Analytical cookies: Used to analyse user behaviour and improve the service.
• Advertising cookies: Used to display relevant promotional content.

You can manage cookies from your browser settings. However, disabling certain cookies may cause some parts of the service to not work properly.

7. Your Rights and Controls

Every bij 999 user has specific rights over their own information. We respect these rights and help you exercise them.

7.1 Right to Access

You may request a copy of the information bij 999 holds about you. We will provide it within a reasonable time.

7.2 Right to Correction

If any information in your account is incorrect, you may request a correction. Keeping accurate information is important for both parties.

7.3 Right to Close Your Account

You may request to close your bij 999 account at any time. However, due to legal obligations, certain information will be retained for a required period.

7.4 Right to Opt Out of Promotional Communications

If you no longer wish to receive promotional emails or messages from bij 999, inform our support team at any time. They are available 24/7 to assist you.

Keeping control over your account is an important part of responsible gaming. To learn more, read our Responsible Gaming page, which contains detailed information on self-exclusion and setting limits.

8. Minors and Age Restrictions

All bij 999 services are for users aged 21 and above only. We never knowingly collect or process information from any minor.

Age is verified at the time of registration. If an account holder is found to be under 21 years of age, that account will be closed immediately and the related information will be securely deleted or retained — only to the extent required by law.

If you suspect that a minor in your family has created a bij 999 account, contact our support team immediately.

9. International Data Transfers

To operate bij 999's services, data may be processed on servers located in various countries. Regardless of where data is processed, we ensure that the protection standards described in this policy are maintained.

Third parties with whom data is shared are also contractually bound to ensure equivalent or higher data protection standards. We regularly review the protection standards of these partners.

10. Complaints and Resolution Process

If you have any concerns or complaints about how your information is used, contact the bij 999 customer support team. We provide assistance 24/7 in both Bengali and English via live chat and email.

After receiving a complaint, we will investigate the matter within a reasonable time and inform you of the outcome. If you are not satisfied with the resolution we provide, you have the right to file a complaint with the relevant regulatory authority.

Answers to questions about this privacy policy may also be found on our FAQ page.

11. Policy Changes and Updates

bij 999 reserves the right to amend this privacy policy as needed. When changes are made, the updated date will be shown at the top of the page.

For significant changes, we will send a notification to your registered email address or within the platform. You should review this page regularly to stay informed of the latest policy.

Continuing to use bij 999 services after any changes will be taken as acceptance of the updated policy.