bij 999 FAQ — Everything from Account to Cashback
Opening an account, bonus terms, depositing via bKash and Nagad, and VIP cashback — all the common questions about bij 999 are answered here in one place.
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Whether you are new to bij 999 or have been with us a while, questions come up that need quick answers. This page provides detailed answers to the most frequently asked questions, organised into four main sections: Account and Login, Bonus Terms, Deposit Methods, and VIP and Cashback Program. All information is written in line with bij 999's actual rules. It is worth reading the Terms and Conditions before you start betting.
Account and Login
No, each user may open only one account at bij 999. Creating a second account using the same mobile number, email or payment method is not allowed. If multiple accounts are found, all of them may be closed and the balances may be forfeited. Please manage all activity through a single account.
From a new phone or device, go to the bij 999 Login page and sign in directly with your registered username and password. In some cases you may be asked to verify an OTP for security — just enter the code sent to your registered mobile number and you will be in. If you have forgotten your password, use the "Forgot password?" option.
Click the "Forgot password?" link on the bij 999 login page. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use that code to set a new password. If you run into trouble, you can contact the 24-hour live chat support — the team assists in Bengali.
A strong password should contain uppercase and lowercase letters, numbers and at least one special character (such as @, #, !) and be at least 8 characters long. Avoid using your birth year or any easily guessable numbers. Your username is usually the email address or mobile number you provided at registration — use whatever you entered at sign-up.
Yes. To take part in casino games or betting activities at bij 999, you must be 21 years of age or older (21+). Provide accurate information at registration — you may be asked to submit an ID to confirm your age during verification. To learn more about responsible gaming, visit the Responsible Gaming page.
bij 999 carries out KYC verification to ensure the security of every account and confirm identity. You will normally need to submit a photo of your national ID card or passport and proof of your registered payment method. Once completed, withdrawals and large transactions can be processed securely. The support team can provide full details on the verification process.
Bonus Terms
After opening a new account at bij 999, you receive a 100% bonus on your first deposit, up to ৳5,000. For example, depositing ৳1,000 adds another ৳1,000 in bonus, bringing your total balance to ৳2,000. To withdraw this bonus, you must first complete wagering equal to 15 times the bonus amount (i.e. ৳15,000 in bets for a ৳1,000 bonus).
Slot games generally count in full toward wagering. Playing games in the bij 999 slots section such as Gates of Olympus or Fortune Tiger is a quick way to clear bonus wagering. Live casino, card games and sports betting may contribute partially or not at all — the exact rates are stated in bij 999's bonus terms and conditions.
No. The bij 999 welcome bonus is available once per account and only on the first deposit. If you want a bonus every week, check the weekly bij 999 Reload offer — which gives a 30% bonus once per week, up to ৳3,000 (18x wagering).
Yes, but cancelling a bonus will remove the bonus balance and any winnings earned from that bonus — only your original deposit amount will remain. To cancel a bonus, contact the support team via chat. If you withdraw before completing wagering, bij 999 may also automatically deduct the bonus.
With the bij 999 Slot Festival bonus, depositing into the slots section gives you a 50% bonus once per day, up to ৳5,000. The minimum deposit is ৳200. Example: a ৳2,000 deposit earns a ৳1,000 bonus, and to withdraw it you must complete ৳1,000 × 20 = ৳20,000 in wagering. This bonus applies to slot games only.
The bij 999 birthday gift can be claimed once per year during your birth month — the maximum reward is ৳1,500 and the wagering requirement is 10x. Your account must have the correct date of birth registered. Contact the support team during your birth month to activate this offer.
Questions about deposits
The minimum deposit amount at bij 999 for all payment methods is ৳200. This limit applies to bKash, Nagad, Rocket, Upay, and bank transfer. Transactions below this amount will not be processed. This minimum must also be met to use the welcome bonus or any other offers.
Go to the Cashier section of bij 999, select bKash under the deposit options, enter the amount and send payment to the bKash number provided by bij 999. In most cases the money is credited to your account within a few minutes after a successful payment. Keep the tracking number or reference code — it will be useful if you need to contact support.
Nagad payments usually arrive in your bij 999 account within a few minutes. If there is a delay, first check the Nagad app to confirm the transaction was successful. If it was, contact bij 999's 24/7 live chat and share the Nagad transaction ID and time — the support team will resolve it promptly.
bij 999 does not mention any separate processing fee for deposits. However, your own bKash, Nagad or Rocket account may be subject to the mobile banking provider's own transaction fees — those are governed by the respective service's own policy and are not related to bij 999.
Withdrawal requests at bij 999 are generally processed within 10 to 45 minutes. The minimum withdrawal amount is ৳500. Withdrawals are available via bKash, Nagad, Rocket, Upay, and bank transfer. Completed account verification speeds up the process.
Yes. bij 999 supports both deposits and withdrawals via bank transfer. Transfers can be made from various Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank. Get the correct bank account details from the Cashier section, make the transfer and include your bij 999 account ID as the reference.
VIP & Cashback
bij 999 has five VIP levels, each with a different weekly cashback rate:
Bronze — up to 0.2% weekly cashback
Silver — up to 0.5%
Gold — up to 0.7%
Platinum — up to 1.0%
Diamond — up to 1.2%
Cashback is calculated on the week's net loss (total amount lost minus total amount won).
Bronze — up to 0.2% weekly cashback
Silver — up to 0.5%
Gold — up to 0.7%
Platinum — up to 1.0%
Diamond — up to 1.2%
Cashback is calculated on the week's net loss (total amount lost minus total amount won).
There is no specific turnover threshold to advance VIP levels — bij 999 determines levels based on regular activity, betting consistency, and overall account contribution. Deposit regularly, play various games, and stay active — your level will progress over time. Full details of the bij 999 VIP program can be found on that page.
Weekly cashback is calculated on the week's net loss — that is, total bets lost minus total winnings. For example: a Gold level member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.7% = ৳140 cashback. This amount is added directly to the account.
Higher-tier VIP members at bij 999 enjoy priority support and exclusive promotional offers in addition to weekly cashback. Diamond and Platinum members may also receive a dedicated account manager and early access to exclusive events. Contact the support team for more details.
The bij 999 Weekend Cricket Bonanza offer gives a 40% bonus of up to ৳4,000 when you deposit into the cricket section every weekend. Minimum deposit is ৳200, wagering requirement is 15x. Example: a ৳2,000 deposit earns ৳800 bonus — to withdraw, you must place ৳800 × 15 = ৳12,000 in bets. This offer applies to the bij 999 cricket betting section.
At bij 999, extended inactivity may trigger a reassessment of your VIP level and it may not be possible to maintain the previous tier. Staying regularly active is important to keep your level. bij 999 generally notifies members in advance of any tier change — contact support for the latest information.
Have more questions? Get help directly
If you can't find your answer on this FAQ page, bij 999's support team is available at all times. Assistance is provided in both Bengali and English.
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